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Terms & Conditions


Damaged/Defective Items Claim:
 
PLEASE INSPECT GOOD(S) IMMEDIATELY, all claims must be made within 7 days from receiving date. For damaged claims, please take some pictures of the damage and email them to info@vinanailsupply.com

Lost Package Claim: Domestic Shipment: Domestic package is extremely rare to go missing/lost for tracking and signature acceptance services are always included. To make a claim, please contact info@vinanailsupply.com with your Invoice # or Order # and indicate whether you want a resend or refund.

Prices: We strive to keep our prices as low as possible. However, due to unexpected demand, our published prices are subject to change without notice. We will, therefore, invoice merchandise at the prices prevailing at the time of shipping.

Sales Tax: Georgia customers will be invoiced GA State sales tax, unless exemption certificate is furnished to seller.

Return: If you are not completely satisfied with any products, you may return it for a credit or refund (minus shipping & handling) within 15 days of the invoice date.  All returns must be in the original packaging with manual and warranty card. Customer is responsible for shipping charges plus insurance (if applicable) when returning good/s to us.

All incomplete returns (missing parts) or After 15 days of the invoice date are subject to a minimum 20% restocking.  Please call customer service at (770) 447-6888 to obtain a return authorization number. Return without a RA# will NOT be accepted.

Non-Returnable Product: Special Order, custom Order, and private label products are not returnable.

Special or Private Label Order: 30% of total order will need to deposit for  private label order and special order. The deposit will not be returned if you cancel the order.

Payment: We accept Visa, MasterCard, American Express, Discover, Prepaid (Money Order, Check) and Wire Transfer Fund (subject to US$30.00 fee).

Freight: Freight will be added at the time of shipment.

Warranty: Only manufacturer's warranty is available. If the merchandise is defective please contact the manufacturer directly. We may be able to help our customers by contacting the manufacturers on their behalves but it does not imply nor express our liability over the products.

Warranties that are specifically described to be provided by us (VinaNailSupply.com) will not cover accident, misuse, abuse or neglect.

Error and Limited Quantity: We reserve the right to limit quantities and correct print or illustration error. Some pictures for illustration purpose only.   

To Whom it may concern,

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Our Location

5456 Jimmy Carter Blvd, Suite 170
Norcross, GA 30093

(770) 609-6183